FAQ's
Get the answers to our most frequently asked questions.
Frequently Asked Questions
Everything you might need to know about our service - if you still need help, please get in touch.
How do I know if I can make a claim?
If the accident was caused in whole or in part by the negligence of another party it is likely that your claim will succeed. The other party could be the driver of a car, your employer, the local council or a shop.
If you are unsure whether you have a valid claim give us a call and we will advise you without any cost or obligation.
How long will it take to process my claim?
Every claim is different and the timescale for settlement depends on several factors such as how quickly the insurers respond, how serious your injuries are and whether the insurers are prepared to offer adequate compensation.
In relatively straightforward cases a settlement could be achieved in as little as 3 months but more complex cases involving serious injuries are likely to go on for several years.
We would not advise you to settle your claim prematurely if your injuries are ongoing and the medical evidence has not been finalised. If you rush to conclude a settlement it is likely you will be under-compensated and not entitled to recover the cost of any private medical treatment you may need to undergo.
How much compensation will I receive?
This will very much depend upon the nature and severity of your injuries. We will arrange for you to be medically examined by an expert for the purposes of a report detailing the extent of your injuries. Once we have received this report we will be able to give you an indication as to the amount of compensation you could expect to receive.
Along with personal injury compensation you will also be entitled to recover consequential losses such as travel expenses, loss of earnings and medical expenses such as physiotherapy treatment. It is important that you keep receipts in order to support your out of pocket expenses as the onus is upon you by law to prove every element of your claim.
How long do I have to pursue my claim?
In the majority of personal injury claims you have 3 years from the date of the accident in which to make a claim. If you were under 18 at the time of the accident the 3 year timescale begins to run as soon as you attain the age of 18.
Although you have a period of 3 years to claim we would advise you to obtain advice from a solicitor as soon after the accident as you can.
Will I have to pay anything?
If you are successful we will recover our legal costs from the insurer of the party responsible for your accident. We will cap our fees at a maximum of 25% of your compensation which we will deduct when you receive your settlement cheque. We do not ask you to pay anything up front.
If you are unsuccessful then we will not charge you as this is a risk we accept when we take on your case.